Privacy Policy

PRIVACY POLICY

Hayek Chiropractic Care recognises your right to privacy and your right to control your personal information. We are committed to protecting your personal information as set out in the Privacy Act 1988 (Cth) (Privacy Act).

DEFINITIONS

• Personal information means information or opinions about a person from which that person is reasonably identifiable. Personal information includes sensitive information.

• Sensitive information includes information about a person’s beliefs, finances, associations or health.

• Health information means information or opinions about a person’s health. It includes information collected in connection with the delivery of health services.

COLLECTING PERSONAL INFORMATION

HCC may collect personal information where this is required for the services we provide. We will only collect personal information by lawful and fair means and primarily directly from you (for example, through our interaction with you). Wherever practicable any personal information is de-identified.

The type of personal information collected may depend on your interaction with us. If you are a patient, we may collect:

• your name

• your contact information (postal address, email address, telephone etc) and your preferred manner of contact for personal and professional purposes

• information relating to your treatment needs and progression of treatment. This might include but is not limited to relevant medical records from other health professionals, doctors and/or specialists. 

if you are a job applicant, employee or contractor, we may also collect details about your employment history.

If we receive unsolicited personal information, or information we would not ordinarily be permitted to collect, we will ordinarily destroy or de-identify that information.

We will take reasonable steps to notify you of our collection of your personal information. Any such notification will include all additional information required by the Privacy Act.

If you do not provide your personal information to HCC, we may be unable to have access to our services.

USE OF PERSONAL INFORMATION

HCC will keep your personal information as long as we are legally obliged to keep it, or until the need for the personal information has passed. At that point it will be destroyed, deleted or de-identified.

HCC’s use of your personal information will depend on our interaction with you. For patients, our primary purpose for collection is to administer and provide you with the full benefits of your treatment. For other individuals, personal information may be collected to respond to enquiries, communicate and work or transact with you, or comply with other legal obligations.

We may also require limited disclosure to contractors we engage to act for us or on our behalf, such as IT service providers, in order to enable them to provide their services. All contractors engaged in this fashion are required to comply with the Privacy Act.

Other than for administration, treatment or any of the above purposes, HCC will not use or disclose your personal information without your consent. Some permitted exceptions to this apply, including where we are legally required to disclose, or disclosure is required to protect the personal safety of any individual or the public.

We will not use an individual’s personal information for direct marketing purposes unless we are permitted to do so under the Privacy Act.

HCC does not disclose personal information to any individual or organisation outside Australia. If we transfer personal information to an overseas person or organisation, we will comply with the requirements of the Privacy Act that relate to overseas disclosures. We do not identify any person by a government created identifier, although we may create and use an HCC identifying number.

STORAGE AND SECURITY OF PERSONAL INFORMATION

HCC takes all reasonable steps to keep your personal information secure, safe and protected from misuse, interference, loss or unauthorised access. Your information is either stored on secure servers (electronic records) or is protected in controlled facilities (hard copy records). In addition, our staff and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. Enquiries sent through our website may be stored by our website and email providers on servers outside Australia

ACCESSING PERSONAL INFORMATION

You have the right to access the personal information HCC holds about you. To do so, please contact us using the contact details below. We reserve the right to refuse you access to your personal information as permitted under the Privacy Act. For example, we may refuse access if your request would pose a serious threat to another’s health, would unreasonably impact on another, or is frivolous or vexatious.

CORRECTION OF PERSONAL INFORMATION

HCC will take reasonable steps to ensure personal information held by us is accurate, up-to-date and complete. If you wish to update or correct your personal information, please contact us.

PROBLEMS OR QUERIES

If you have a problem, query or complaint about how HCC collects, uses or discloses your personal information, please contact us. We take all aspects of privacy seriously, and welcome your feedback on the relevant issues. If you have a complaint about the manner in which HCC has handled your personal information, we will investigate the matter relating to your complaint and endeavour to resolve your complaint promptly.

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au

FURTHER PRIVACY INFORMATION

For more information about privacy issues in Australia and protecting your privacy, visit the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.